Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If something is wrong with your order, please reach out at info@storyzurich.com. 

Non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. Press-on nail sets by Story Zurich fall under this category, and therefore, we don't accept returns for any nail sets. If your product arrives damaged, you can however request a refund via info@storyzurich.com. Please attach a photo of the damaged item. 

Exchanges
We do not offer exchanges on personalized items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve evaluated your refund request and we might ask you to send the damaged goods back to us for inspection. We will then let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@storyzurich.com.